If we feel that an event is unsafe for any reason, we reserve the right to cancel and issue a full refund.
If an order is cancelled on the same day as it was scheduled for delivery, a $50 attempted delivery fee will be added to your order to cover expenses involved with preparing the order for delivery. If we arrive for a delivery but are unable to setup because of issues with the location (please see Site Selection), a $50 attempted delivery fee will be added to your order and you will have the choice to reschedule the delivery for another time or to cancel. If you choose to cancel any balance will be refunded.
With the exception of the periods noted below, if you cancel 7 days or more before your event you will receive a full refund of any money paid. If you cancel within 7 days of your event, we will issue you a raincheck for your deposit and refund any amount paid in excess. This raincheck can be applied to your next rental for a period of up to one year. We do not refund deposits within 7 days of an event because the chances of renting the equipment to someone else is greatly reduced when it is within a week.
Due to the large number of school orders in these periods, orders for multiple items placed for May 15 through June 7, or for August 21 through September 30 require at least 30 days notice in order to receive a full refund. If the order is cancelled within 30 days of the event, we will issue you a raincheck for your deposit and refund any amount paid in excess. This raincheck can be applied to your next rental for a period of up to one year.
We cannot leave equipment unless an adult (18 years or older) is present to sign the contract. If we finish setting up and no one is present to sign, we will either disable or remove the equipment. You will have to call our office to reschedule the delivery and a $50 attempted delivery fee will be added to your account.
Once the equipment has been delivered there are no refunds, regardless of the total time the equipment was used.